Hi. In this case it means you need to flash a new firmware using a computer. Follow the steps given below.
1. your computer
2. A usb coble
3. The Mobicel Berry
DOWNLOAD THE NEEDED FILES
- Download the Citrus essence firmware here
- Download the SP flash tool here
- Download the Vcom drivers here
Now you have all the needed files to flash your Citrus essence, go to the website where you downloaded the driver, follow the given instructions on how to install the drivers
- Use the Winrar to extract all the downloaded files out of the zip folders
- Open the extracted SP flash tool folder
- Double click the file named "flash tool"
- Now click the "SCATTER LOADING" button on the top right of the flash tool page
- Navigate to the extracted firmware folder and double click the only file found.
- NB: Uncheck the preloader check box.
- Switch off the phone that you want to flash.
- Click download and connect your phone to the computer using the usb cble, connect to any working usb port.
- You wil see a red line followed by a yellow line, then a big green tick to show that flash completed
- remove your phone and switch it on.